1. Order Related

How can I place an order?

Orders can be placed through our Website or Instagram.

When is my order confirmed?

Your order is confirmed once payment has been successfully received.

Can I reserve an item without payment?

We do not reserve or hold products without advance payment.

Can I cancel or exchange my order?

Once an order has been confirmed, it cannot be cancelled, exchanged, or refunded.

Why is stock limited?

Our products are carefully handpicked and available in limited quantities. Orders are confirmed on a first-come, first-served basis.

2. Payment Options

We accept:

• Credit & Debit Cards*
• Google Pay (GPay)
• UPI
• IMPS / NEFT

*Please note: A minimal convenience fee applies to card payments.

3. Pre-Booking & Restock

Some products may be available for pre-booking or restocking, depending on availability.

• Pre-booking and restock updates are shared through our Instagram Stories.
• All pre-bookings and pre-orders require full payment for confirmation.
• Restocking generally takes 6 – 14 working days, depending on product and supplier availability.
• If we are unable to restock your order within the expected timeframe, your payment will be fully refunded.
  

4. Packaging

Your orders are packed in rigid cardboard boxes, securely protected with bubble wrap. Each jewellery piece is individually packed in a resealable plastic cover for added protection.

For transparency, we share photos/videos of your order during packing before dispatch to minimize the possibility of shipping-related damage.

5. Shipping & Delivery

Dispatch

Orders are generally dispatched once a week.

Same day Delivery (Chennai only)

Shipping Charges

Shipping charges depend on your delivery location and are charged per order.

Delivery

Our preferred courier partner is DELHIVERY.

Estimated delivery time is 2–8 business days after dispatch.

Tracking details will be shared once your order is dispatched.

6. Return & Replacement Policy

Please read this before placing your order.

Returns & Exchanges

We generally do not accept returns, exchanges, or cancellations once an order has been confirmed.

Damaged Orders

We take care to pack every order securely and share packing photos/videos before dispatch.

If your order arrives damaged, please contact us within 24 hours of delivery with a complete, 360° uninterrupted, end to end unboxing video. The video must clearly cover the entire package from the sealed parcel through to the damaged part/item, without any cuts or interruptions.

Claims without an unboxing video are not eligible for review.

Replacement

If an item is confirmed to have been damaged beyond repair, a replacement shall be provided, subject to availability.

If a replacement is unavailable, the equivalent amount shall be adjusted against your next purchase.

Important Note

Delivery delays, Minor imperfections or transit-related issues such as slightly bent hooks, missing screws, or 1–2 missing stones in fashion jewellery are not considered manufacturing defects and may not qualify for replacement or exchange.

7. Disclaimer

Please note that actual colors may appear slightly different due to variations in mobile and monitor displays, screen settings, photography, lighting conditions, and AI enhancement. While we make every effort to represent our products as accurately as possible, slight color variations may occur in rare cases.

Additionally, color names are intended to be interpretive and may not exactly match the color they are named after. For example, a shade called “Beet Red” may not look exactly like the color of a beetroot.